A predictive dialer is very important for call center software. It allows your agents to make calls to your customers quickly. Using predictive dialer software you can improve customer experience.
It is the most powerful solution for outbound call centers because it can easily and quickly manage large lists of leads. It keeps your agents occupied and at the same time makes dialing risk-free.
So what is a predictive dialer? What are the reasons that make a predictive dialer an unavoidable feature in the call center software? This article provides you with answers to all these questions and more.
What is a Predictive Dialer?
A predictive dialer is an automated dialer, a part of an outbound calling system that dials phone numbers without human intervention. Also known as a robodialer or autodialer, predictive dialer filters out disconnected numbers, busy signals, etc. It is different from other types of dialers as it is capable to predict the availability of an agent for making a call.
What Are the Benefits Offered by a Predictive Dialer?
A predictive dialer can be adopted if your business conducts outbound telemarketing for the lead generation or driving sales. It does not spam people with pre-recorded calls. This is because it connects leads with live agents.
It uses certain algorithms for the calculation as to when the next call should be made. It is very useful since agents don’t have to wait on the numbers that are disconnected or has some issues. Apart from this, a predictive dialer has numerous benefits. A few of these are listed below;
Improved Efficiency and Sales
Predictive dialers add value to your call center as it offers speed, volume, and accuracy. It being an automation tool can help a call center make a huge number of calls per agent quickly. It is accurate in the sense that the same phone number is never called twice nor is a wrong number dialed by it, thereby eliminating human errors.
Studies have shown that predictive dialers increase the call connection rate of agents three times than the usual. It can also enhance sales and telemarketing conversions by 300%.
Improved Customer Service
A predictive dialer can be a blessing for improving customer service, satisfaction, and thereby conversions. This is made possible as it can be integrated with CRM software. It allows the right agents to be connected with the right customers. This helps improve customer service.
Reduced Cost of Operation
Traditional Private Branch Exchange (PBX) system, landlines can burn a hole in your pocket. Not only that you need to hire more manpower to manage it (like more customer and sales representatives, etc). When you compare this with a cloud-based predictive dialer system, it drastically lowers the total cost. Moreover, you need not spend on the maintenance part too.
Compliance with Consumer Protection Rules
Predictive dialer offers the major benefit of being compliant with consumer protection rules. Without this compliance, a call center can incur major fines. How does a predictive dialer do this? Well, it allows you to cross-refer the DNC/ Do-Not-Call lists and also lets you add certain filters to keep you ahead with ever-changing rules/ regulations.
Enables Agents to Work Remotely
A cloud-based predictive dialer allows your agents to work remotely. It allows agents to be connected and productive despite them working anytime, anywhere. It does not incur any charge. Neither does it require mobile phones, etc.
There are many remarkable benefits offered by a predictive dialer. As a result of it, you can make your outbound call center operations more efficient. It not only increases agent productivity but is also easy to use by a novice.