Outsourcing is a common practice, and many companies outsource to overseas BPO providers to help cut down costs. While companies do so, it is extremely crucial to ensure that customer service should not suffer. If you are a US-based company or have a target market in the USA, choosing a call center in the USA would be your best solution. If you need affordable BPO services in the US, Philippine call center services can give your business the local feel and presence you target customers need and enjoy.
Business process outsourcing today is in the mainstream. Irrespective of the industry and the nature of the complexity of a business, call center outsourcing companies can cater to every business requirement through voice process, non-voice process, and inbound and outbound support. Outsourcing provides cost savings, improved service, a better brand image, and strict quality controls.
Are you looking for an outsource call center in the Philippines?
Without a second thought, the Philippines is one of the most sought-after destinations for call center outsourcing. It is known to be the largest outsourcing industry in the world, generating an annual revenue of more than $25 billion. The Philippine economy has been rapidly rising in recent years thanks to the skilled workforce with a high percentage of college pass-outs, access to the latest technology, and a substantial English-speaking population.
The Call Center Services Industry in the Philippines
The BPO Philippines is one of the driving forces of the nation’s economy. Over the past years, there has been a substantial investment in infrastructure and training to support the growing call center marketplace. As numerous companies are trusting call centers in the Philippines with their outsourcing requirements, agents are receiving unmatched experience in virtually every vertical and service.
Government tax incentives for the business processing outsourcing industry and a low cost of living have helped keep costs down, allowing call center firms to offer services at a savings of up to 70% compared to US-based call centers.
The Call Center workforce in the Philippines
The dynamic call center industry in the Philippines has made an impressive career as an agent both enticing and viable. Agents in the Philippines take the utmost pride in their daily work and simultaneously choose to pursue a college degree to perform at the highest possible level.
English is one of the official languages in the Philippines, and over 70 million Filipinos speak it. In addition, Filipino agents tend to speak English with a low accent, proving them exceptional representatives for organizations based in the US and Canada.
Despite being situated on the other side of the Globe, the united of the United States is strong in the Philippines, and the agents have an in-depth understanding of North-American culture and social norms. This alignment reduces communication barriers and misunderstandings.
Call center outsourcing in the Philippines offers:
Resources and Technology:
Call center services in the Philippines are considered source-head when it comes to getting their hands on the pool of professionals. Outsourcing companies typically dwell with a set of skilled agents who have expertise in delivering optimistic results in favor of their business. By outsourcing the essentials to a BPO service provider, the business can rest its back at ease by removing the limitation of lack of skilled staff and tools in the niche. Also, call center outsourcing to the Philippines helps drive the result by being equipped with technology inputs like AI (Artificial Intelligence), blockchain, etc.
24*7 support:
When the organization decides to proceed with outsourcing its services to the Philippines, the first thing it looks for is a range of exceptional support from its BPO company. Service provider companies in the Philippines usually do operate during unconventional hours. These reliable bodies are known for serving their clients with round-the-clock services, i.e., 24*7/365 days. With a continuous supply of services and support, the BPO companies help the organization in communicating with their clients over their preferred medium of communication like email chat, phone, text, etc. The 24*7 customer support services offered by these outsourcing companies aid in developing a sense of trust in the mind of the customers.
Lowered Business Cost:
Outsourcing the non-core services to BPO Philippines is a profitable deal in cutting the company’s expenditure. The call center outsourcing companies dealt with marketing strategy-making skills that bolster the business to gain an optimized level of results at a much lowered valued cost structure. Also, outsourcing allows the organization to save on the cost of hiring and training new employees.
Availing the outsourcing services for both inbound and outbound call centers allows the organization to get used to the latest technology and maintain office spaces without spending any extra penny.
Improved Productivity and Call Center Management:
Call center outsourcing services in the Philippines helps in improving the productivity level and boost the practices of call center services. The outsourcing bodies focus more on fetching the results with long-term management plans to retain the existing customer. In addition, the outsourcing companies usually train their agents in a way to benefit and improve the bar of productivity by working on various methods to improve the customer experience and satisfaction with the offered resolution.
Wrap Up
A good call center can do wonders, and not an efficient one, can cause great harm to your business.
Therefore, if you as a business owner are looking for call center outsourcing services, find a heavily vetted Philippine outsource call center to manage your business needs.