If customers pay for a certain commodity or service and receive inferior goods or services, they are entitled to legal action. Consumers are granted several legal rights and safeguards under the Consumer Protection Act, of 1986. This Act allows a customer to file a formal Consumer complaint and bring a business or service provider to court. This particular concern is referred to as an online consumer complaint. A Consumer complaint is usually filed if the company disregards a court order to fix the issue. When filing a Consumer complaint, all required details and supporting documentation must be sent in. India’s consumer courts provide customers with timely legal advice and rulings.