A great answering service can do wonders for your institution. The fact is no different when it comes to a hospital; a place where there are thousands of calls that go on per day.
Hospitals are a 24/7 hub for all sorts of concerned patients and attendants looking for aid or information over the phone. With a small part of the staff working for communication, it is impossible to keep up with the umpteen amounts of calls that come in every single day.
This makes it imperative for a hospital to hire an answering phone service company, for effective management of all or any amount of calls per day.
With the huge task of saving lives, hospitals are already preoccupied with hoards of services to provide, hiring an answering service gives a helping hand to all the staff that’s working there, without having to digress from their work.
If you are thinking of whether or not you should hire an effective and professional answering phone service company for your hospital, here are a few points that’ll help you make your decision much easier:
With an integrated 24 hour answering service, there is absolutely no scope for any downtime in communicating, no matter where your staff is and what emergency they are off, handling.
A systematic dialing set-up-
Instead of one single person answering the call to re-direct it to the desired extension, an automated system can do the needful, without having to strain your manpower.
The virtual receptionist-
The busiest job in the entire lobby is off the receptionist. He/she doesn’t just have to cater to the people who have enquiries physically, but also has to do so over the phone. With a great answering service, the receptionist will be free to solely handle the problems of the people visiting the hospital, at all times.
An easy interconnection-
The communication between the staff and the doctors and nurses can be made easy with an answering service company. Any of the patient’s records can be looked up easily, with an integrated software that stores all the data, including health checkups, operation details, reports, etc.
If patients or visitors have any medical doubt or emergency, the professional service will be able to offer them a possible guidance and also a solution to their difficulties.
All patient related appointments, scheduled surgeries or medical examinations and tests etc. can be kept a tab on, with the answering service system. This process will not require any troublesome efforts of looking up every patient’s details, the task will be done automatically or by personal reminders from the service staff at the answering company.
Less physical workforce-
With an answering service made readily available at all times on all days, you will not feel the need to hire an army of people that answer calls personally at the hospital, day in and day out. This ensures cost efficiency.
These are some of the few reasons that you must keep in mind if you’re in two minds about going ahead with your plan of getting your hospital a good answering service that aids in communication.
If you want to hire an Answering Service Company, the author of this article suggests Sunshine Communication Services.