Steve Jobs former CEO of Apple quoted “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” In the current YUCA world existence of a brand is not the only factor, but its sustainability also matters a lot. And that’s possible only through providing best customer experience.
With the advent use of mobile phone across, nobody can think of a normal daily routine without a cell phone in hand. It serves different purpose to different people for some it is a way to stay in touch with our family or say for running a smooth relation with business associates also. For some it’s a distracter. Reasons may vary but at the end of the day you want your cell phone to be working properly for you.
Why customers prefer Service Centre?
The brand strives to provide best service to their customers so that they don’t feel cheat and left unattended. Samsung Mobile ensures best customer service through its Mobile Service Centers.
Customers would prefer to go to Samsung Mobile authorized service centre due to these key features
- Handling of customers concern and queries through Professional trained service staff
- Get a feeling of personal touch at the centre
- No need to fill up manual form as the customer database at the authorised centre.
- Makes it great customer experience.
- Enough working staff to handle the customers and well trained & motivated team
- Maintains and ensure consistent quality
- A customer need not worry about the genuineness of the Samsung parts in case of replacement as the authorised service centre only uses genuine parts
Offerings for customer
Samsung offer different mobile products consist of Tab, galaxy note, mobile phone, supporting on android version .Being the best manufacturer of smartphone the company also has to fulfill the queries of customers, need to ensure that the customers are attended immediately and also their entire customer experience is trouble free. To ensure that the brand has established more than 1000 service centre in India itself. Its presence is not only in metros but within small towns as well. The Company has opened new service centre at Thane, Maharashtra i.e. neighboring Mumbai city.
Setting such Samsung mobile service centre in Mumbai makes it easier to fulfill the requirement of customers. A customer can just walk in and get the queries resolved. To provide better experience to its customer, Samsung has also launched phone dial wherein a customer can directly connect to service centre without wasting time in traveling.
Their executives are highly experienced, trained and satisfied their customers24/7 service as per their needs. Samsung also has facility for toll free numbers or dedicated e-mail id to lodge a complaint, seek response to the queries. With live chat system one can easily solve the problem facing by customer.
Whether a customer wants to get a product repaired or need only help & advice, one can approach the service points located at every nearby place in Mumbai. The mechanism is so simple that one can just select the type of product and can find a Samsung Service Center near to the location.
Author Bio: The author Chirag Desai is a good blogger and has enough knowledge on the services provided in Samsung mobile service centre in Mumbai.