Reasons Why the Banking Industry should adopt Missed call service

Missed call services are becoming increasingly popular in the banking industry. Are you ever fascinated by how they work? Customers used to have to stand in long lines to update their accounts and passbooks a few years ago. Now everything is so easy.

All you need to do is simply call the missed call number to get the account number. Besides changing your ATM pin, you can update your mobile number and more within seconds. Requests for check books and account statements are all free of charge. Banking customers can have a better experience by using the best missed call service provider.  

Customers’ everyday banking queries are addressed quickly by banks using missed call services in a variety of ways. In this article, we’ll examine some ways through which missed call services have proven to be beneficial to banks.

Reasons why the Banking industry should adopt Missed call service

Consumers are glued to their digital devices 24 hours a day. As a result, banks saw mobile devices as an opportunity to attract public attention in a shorter amount of time. In addition, with the increase in digitization, the internet, and credit cards, banks had to expand their digital offerings by providing missed call services. There are several ways the service would prove beneficial to banks, which is why it should be adopted:

1. Accessibility

People have little time for long conversations with the hustle-bustle of modern life. As a result, they prefer to use more convenient methods to achieve that goal.

Missed call services allow users to access their bank account information instantly. You can check your account balances or take other actions if your phone number is linked. You can also see a mini statement of recent transactions. Account updates can then be tracked in real-time, increasing transparency. The service can also be used to find out more about different schemes and offers.

  1. Activating ATM cards & Verifying them

It takes two steps to verify an ATM card. The first step is the activation of the card which requires a customer to provide their ATM card number, and the second step is verifying their account with a missed call. By dropping a missed call to the bank’s phone number, customers can verify the cardholder’s authenticity instantly for new ATM Cards.

3. Set up your OTP PIN

If you’ve forgotten your ATM card PIN number or lost it, the missed call service can change the PIN for your ATM card. The service allows you to create a new one within minutes.

To change their ATM pins, customers can get OTPs by giving a missed call from their registered phone number.

A customer’s identity is generally verified with OTPs. While SMSes do not work with international numbers, a missed call alert does, since it works both with telephones and international numbers.

Cardholders receiving new ATM cards can be requested to call their registered number from their new card to verify their identity. ATM pins can be changed similarly.

4. Information about the Loan

For their loan schemes, banks use missed call services to filter interested leads. Clients can receive information about the loans by simply sending a missed call without getting caught on the internet while searching for the information. Customer can also request a certificate statement via a missed call after paying for a loan or when planning for any other loan.

5. Increasing Employee Productivity

Missed call service has proven to be a useful tool for banks worried about employee productivity. Rather than checking a savings account balance or the last five transactions of each user, front desk employees are free to focus on more important tasks.

The customer can now access their statements by giving a missed call from their registered number


Banks have benefitted greatly from missed call service, which is here to stay. As a result, the tedious process of standing in lines to confirm a cardholder’s identity or inquire about their balance is replaced.

A bank’s customers can communicate easily with them via e-mail. Having a minimal infrastructure requirement, this service is accessible to a wider range of customers, whether they live in rural or urban areas.  From public banks to private ones, everyone can save time and money by using missed call services.

Streamline your customers’ banking experience today. In India, office24by7 is your one-stop solution if you are in need of the best missed call service provider. You can reach our sales team by email at [email protected] or by calling 91 7097171717. We are always available to assist you.

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