Global Online Banking Market 2031

Global online banking market is projected to witness a CAGR of 13.27% during the forecast period 2024–2031, growing from USD 16.91 billion in 2023 to USD 45.81 billion in 2031. Online banking, also known as internet banking, enables users to access their bank accounts and conduct financial transactions through the web. The convenient banking method allows individuals to manage their funds, transfer money, pay bills, and receive payments online. In the past, the idea of managing non-physical money over the internet seemed unimaginable. However, with the advancement of technology, online banking became a common practice, accessible through various digital devices such as smartphones, laptops, and computers.

While traditional banking requires physical visits to bank branches, online banking offers a more flexible and accessible alternative. Many banks provide dedicated applications that offer a wide range of services like those available at physical branches. The digital transformation has revolutionized the way customers interact with their finances, allowing them to manage their accounts from anywhere at any time.

One of the key advantages of online banking is its availability 24/7. Continuous access ensures that customers can monitor their accounts, track transactions, and stay updated on their financial status without being restricted by banking hours or holidays. The virtual banking system has addressed the limitations of traditional banking, offering a seamless and efficient way for individuals with busy schedules to stay connected to their finances.

In June 2023 Infosys, a global leader in next-generation digital services and consulting, established a strategic agreement with Danske Bank to accelerate the bank’s digital transformation activities. The partnership will help Danske Bank achieve its goals of improved customer experiences, operational excellence, and a modernized innovation landscape governed by state-of-the-art arrangements.

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Smartphone Usage and Internet Penetration to Impact Online Banking Market

The surge in smartphone usage and internet penetration has significantly influenced the growth of online banking services worldwide. As more individuals across various countries adopt smartphones and gain access to the internet, the demand for convenient and accessible banking solutions has soared. The convenience of conducting banking transactions on-the-go through mobile devices has led to a shift in consumer behavior towards online banking. Real-time payment options, bill payment features, and other digital banking services have become integral parts of everyday financial management for many individuals.

Moreover, the widespread availability of smartphones and internet connectivity has increased the frequency of online banking usage and contributed to the standardization and enhancement of products and services offered through mobile banking applications. Banks are continuously innovating to provide seamless and secure digital banking experiences, leading to a boost in consumer brand loyalty in the banking sector. Overall, the increasing reliance on smartphones and internet connectivity has revolutionized the way individuals interact with their finances, driving continued growth and dominance of online banking in the global market.

According to the State of Mobile Internet Connectivity Report 2023 published by GSMA, an estimated 4.3 billion people owned a smartphone which is 54% of the global population. With the number of smartphone owners growing each year, it provides the online banking market a prime opportunity to expand.

Enhanced Convenience and Competitive Interest Rates

The rise of online banking has brought about a myriad of benefits for consumers, with convenience and competitive interest rates standing out as key advantages. The accessibility and ease of use of online banking services have transformed how individuals manage their finances, offering a seamless and efficient platform for conducting various banking transactions. One of the primary attractions of online banking is the competitive interest rate offered by financial institutions. With lower operational costs due to the absence of physical branches, banks can pass these savings to customers through higher interest rates on savings accounts and other financial products. It incentivizes customers to save and allows them to earn more on their deposits than traditional brick-and-mortar banks.

Moreover, the convenience of online banking extends beyond accessibility. Customers can access their accounts, make transactions, and monitor their finances from anywhere at any time, eliminating the need to visit a physical branch. The ability to conduct banking activities remotely without the need for additional software or storage solutions further enhances the convenience factor for users. Overall, the combination of enhanced convenience and competitive interest rates in online banking has significantly contributed to its popularity and market growth, providing customers with a more efficient and rewarding banking experience.

In October 2023, Axis Bank, one of India’s largest private sector banks, announced the launch of its digital bank proposition, ‘open by AxisBank’. The digital bank focuses on delivering a personalized, intuitive, and hassle-free digital banking experience.

In the past decade, the banking industry has witnessed a revolutionary transformation, driven by rapid advancements in technology and the increasing demand for convenience. Online banking, once a novelty, has now become a necessity for millions of people worldwide. This blog post explores the evolution of the online banking market, its current state, and what the future holds.

The Evolution of Online Banking

1. Early Beginnings:

Online banking traces its roots back to the late 1990s and early 2000s. Initially, it was limited to simple tasks such as checking account balances and transferring funds between accounts. The early platforms were rudimentary, focusing on providing basic services while ensuring security and reliability.

2. Technological Advancements:

The rise of the internet and mobile technology catalyzed the development of more sophisticated online banking services. Banks began to invest heavily in digital infrastructure, leading to the introduction of features like bill payments, online loan applications, and real-time transaction alerts.

3. The Mobile Banking Revolution:

The advent of smartphones brought about a significant shift. Mobile banking apps made banking services accessible anytime and anywhere, further enhancing customer convenience. Features such as mobile check deposits, person-to-person payments, and budgeting tools became commonplace.

The Current State of Online Banking

1. Ubiquity and Convenience:

Today, online banking is ubiquitous. Customers can manage virtually every aspect of their finances through online platforms and mobile apps. From opening new accounts to investing in stocks, the range of services available online continues to expand.

2. Enhanced Security Measures:

Security has always been a top concern in online banking. Modern banks employ advanced encryption methods, multi-factor authentication, and biometric verification to protect customer data. Continuous improvements in cybersecurity help mitigate risks and build customer trust.

3. Personalized Banking Experience:

With the help of artificial intelligence and data analytics, banks now offer personalized services tailored to individual customer needs. From customized financial advice to personalized loan offers, the customer experience has become more engaging and relevant.

Emergence of North America as a Leader in the Online Banking Industry

North America has emerged as a key player in the online banking industry, with the region experiencing significant revenue growth. The United States and Canada are leading the way in adopting online banking services, with the United States expected to maintain its dominance in the market.
Several factors contribute to the growth of online banking in North America, including the presence of major market players, rising youth population, and increased consumer awareness about the benefits of online banking. The convenience and accessibility of online banking have attracted consumers who previously relied on traditional banking methods, driving market expansion in the region. Key drivers of the online banking industry in North America include advancements in information technology and the development of interactive and user-friendly interfaces for online platforms. The region sets trends and influences the global online banking landscape, with consumers in North America being among the most tech-savvy and product-aware, supported by the presence of major global players and a high youth population. North America’s online banking sector is poised for continued growth and innovation, shaping the future of online banking services worldwide.

The Payment Segment dominated the market

The payments segment dominated the online banking industry. Consumers increasingly use Internet channels to make payments since they reduce the need to visit a bank or utilize traditional payment methods like cash or checks. Online banking enables the close interchange of assets across accounts in real-time, allowing for quick and efficient payment processing. This is particularly useful for time-sensitive transactions or urgent payments. As a result, this has emerged as a major market trend. Furthermore, online banking solution providers have collaborated with suppliers such as utility companies, entertainment, media, and multiplexes. Customers can now use online banking platforms to make various other daily payments.

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Retail Banking to Contribute Highest to Global Online Banking Market Growth

Retail banking has become the most preferred service due to its growing customer base. Retail banking is the fastest growing segment among all types of banking, primarily due to an increase in the number of customers willing to switch to online banking techniques. Furthermore, retail banking offers quick and readily available access to banking services. Global expansion in internet penetration and technical improvements have helped drive retail banking development. Consumers are looking for digital solutions to help them regulate their finances and gain financial insight. Furthermore, as interest rates and inflation rise, new profit opportunities in deposit, lending, and wealth accounts are projected to arise, providing growth potential for retail banking.

Future Market Scenario (2024–2031F)

1. The global online market is expected to witness sustained growth in the coming years, driven by increasing internet penetration, digitalization, and e-commerce adoption worldwide.

2. Mobile devices are projected to play a significant role in shaping the future of the online market, with a growing number of consumers preferring to shop, bank, and interact online through their smartphones and tablets.

3. The future online market is likely to be characterized by personalized experiences and AI-driven recommendations as businesses leverage data analytics and artificial intelligence to tailor offerings to individual preferences and enhanced customer engagement.

4. With the rise of online transactions and digital interactions, there will be a heightened focus on cybersecurity and data protection measures to safeguard consumer information and ensure trust in online platforms.


The online banking market has come a long way from its humble beginnings. It has evolved into a dynamic, innovative, and customer-centric industry that continues to grow and adapt to new technologies and consumer demands. As we look to the future, the potential for further transformation is immense, promising an even more secure, convenient, and inclusive banking experience for all.

Online banking is not just a trend; it is the future of banking. By embracing the latest technological advancements and focusing on customer needs, banks can continue to thrive in this digital age, offering unparalleled services and contributing to a more connected and financially inclusive world.

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