Sometimes, when you try to open QuickBooks, it may crashes or freezes or simply just stopped working. This is a very common issue that user encounter and can be reosolved easily by executing few troubleshooting steps. The reasons why QuickBooks has stopped working can be using an outdated software, missing QBWUSER.INI file, too long company name, corruption on your hard drive, damaged installation or using a damaged Windows operating system. Let’s discuss how we can get rid of this error.
Reasons Why QuickBooks Stopped Working
There are several reasons that are responsible for blocking QuickBooks’ swift functioning.
- Using an outdated QuickBooks version.
- If your company name is too long, more than the allowed limits, QB may not respond.
- Incomplete installation can be the reason why QuickBooks keeps freezing.
Methods to Fix QuickBooks Not Working Error
Resolving this issue is very important as it becomes quite challenging to manage accounting tasks without being able to access QuickBooks. Follow these solutions to fix the QuickBooks stopped working error.
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Method 1: Run QuickFix My Program
Step 1: Access the QuickBooks Tool Hub
- Close QuickBooks.
- Download the QuickBooks Tool Hub.
- Save the file at a suitable location.
- Note: Navigate to the Home tab and check your version number at the bottom, in case you have already downloaded this tool.
- Open the downloaded file (QuickBooksToolHub.exe).
- Follow the on-screen instructions.
- Install the tool.
- Agree to the terms and conditions.
- Finish the installation.
- When done, double-click the icon to open the Tool Hub.
- Note: If you don’t see the icon, search for QuickBooks Tool Hub in Windows and select the program from the search results.
Step 2: Utilize Quick Fix My Program
The Quick Fix My Program will help you exit any background processes related to QuickBooks.
- Open the QuickBooks Tool Hub.
- Select Program Problems.
- Click on Quick Fix My Program.
- Open QuickBooks Desktop.
- Lastly, open your data file.
Note: Ensure your company name does not cross the allowed character limit; otherwise, it can cause an issue when opening QuickBooks.
Solution 2: Update QuickBooks
Check for the Latest Version
- Open QuickBooks Desktop.
- Press F2 (or Ctrl+1).
- Open the Product Information window.
- Review the current version and release details.
Install the Update
- If an update is available, QuickBooks will automatically download it. To manually install the update:
- Select Update available.
- Click on Install now.
- Follow the prompts.
- Complete the installation.
- Wait until the installation process is finished.
- When done, reopen QuickBooks.
- Now, check for the error.
Solution 3: Run the QB Install Diagnostic Tool
- Open the QuickBooks Tool Hub.
- Select Installation Issues.
- Click on QuickBooks Install Diagnostic Tool.
- Allow the tool to run.
- It may take up to 20 minutes.
- When done, restart your computer.
- Open QuickBooks Desktop.
- Now, you can access your data file.
Conclusion
This comprehensive guide includes detailed troubleshooting steps to resolve the QuickBooks has stopped working error. Follow this guide cautiously to ensure the smooth functioning of QuickBooks.
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