Businesses that digitize their processes require a more adaptive way to operate their processes.
“With exponential growth in technology, we have an unlimited amount of data that is easier and faster to access than ever before,” said Issa Asad Florida entrepreneur and businessman since 1996. Asad is the CEO of Q Link Wireless, Hello Mobile, and Quadrant Holdings, all located in South Florida. He is also the author of 4 e-commerce and marketing e-books that can be purchased on Amazon.
The following section explains the 6 technology predictions for business in 2020 that use new technologies.
1. Artificial Intelligence Assistant
Artificial intelligent assistants will become a common trend in the workplace. More and more businesses prepare AI assistants over humans as an office assistant. Automation using AI drive the changes incrementally and make the workers more comfortable to use it. It is also used in customer support, product recommendation and enhancing the experience to watch sports.
Automation of routine tasks and work bring high productivity and reduce costs. Employees who learn automation remain productive, understand their benefits.
2. Empathetic AI
Empathic AI is a robot that has the ability to detect and respond to human emotions. With defined rules based on company goals and customer satisfaction goals, empathetic AI takes the best actions to engage the customers in a contextual and personalized way
Consumers prefer to be heard and respected by their sellers. It is important for a seller to keep these consumers engaged and satisfied with their buying journey. An empathetic AI is extensively used in advertising, customer service and customer satisfaction. As per a report from Accenture, AI can add more than $900 billion or 15% of India’s GDP by the year 2035. Empathetic AI brings the benefits of advanced technologies to consumers. This, in turn, instills more trust and user experiences.
3. Machine Language as Routine Function
Machine language promises many benefits to businesses, technology companies, and people. In 2020 machine language is expected to work behind every workday flows and process. Most technology services implement Machine Language in every process. It is implemented in processes from scheduling reports to track and monitor core business processes.
Machine language becomes the backbone of many processes and allows you to focus your effort on creative and productive tasks. As Machine Language grows further, it brings more and more benefits in 2020 and beyond.
Developments in the Machine language bring out human augmentation. Human augmentation is enhancing human capabilities through various technologies. Eg, a physical human augmentation with a powered armor can increase human strength and endurance. While a mental augmentation can connect the brain to artificial intelligence to form a human-robot hybrid.
4. Real-time Reports
Many business functions leverage their data to create a real-time report for decision making. Many organizations will start to realize the hidden potential of their data. They leverage their data to guide them to make smart and effective business decisions.
Real-time reports and smart decision propels organizations to achieve greater levels of success. It helps them to identify potential issues, causes and mitigate them well in advance.
Real-time reporting helps businesses to understand performance, detect frauds and fix errors quickly. It improves the accuracy of business predictions and forecasts. It also helps to evaluate and make critical and strategic decisions for their business.
5. Rise of Super Apps
Super apps provide market services in offerings through in-house technology and third-party integration. In 2020, super apps will continue to dominate the mobile eCommerce among Indian consumers.
It is a message and a payment app that includes services from rides, social media, and health tracking. It also includes restaurants and dining, games and business applications. It becomes a primary interface for people with the internet to communicate with their mobiles.
Super apps are a quick and convenient way for many of your activities related to E-Commerces, payments and customer support. Through a variety of services, allows a seamless and individual user experience. It also allows domestic and international retailers to access the market.
6. Traveler Safety Tied to Employee Satisfaction
Employees in the underrepresented groups consider travel safety to be very important. Travel safety forms an important factor in employee satisfaction. These employees need more information to stay safe during the journey. Women employees need guidance and support from their employers during business trips and travel.
In 2020, many companies will step up their travel safety measures. Companies introduce flexible travel policies, tools for safety and protect rights on their travel. Features like the emergency button, neighborhood safety will become more and more prominent. They continue to explore and implement new opportunities from Machine language as explained by the above 6 technology predictions for business in 2020.