The competition is intense in the field of legal services. There are many attorneys to assist the legal requirements of their clients. However, you need to stand apart from this crowd and create your own niche. You should understand the valuable metrics like legal victories, a talented team, and high-end clientele. But, you shouldn’t overlook one more important factor that induces customers to go with a legal office. It is the level of customer service provided by you.
In any business, it is essential to attract new clients while retaining the past clientele as well. Not always, it is possible for the in-house staff to answer every call promptly. You may lose a potential client base simply by not hiring a lawyer answering service. Here are the ways in which this service should be used to benefit your business:
Prefer Round the Clock Availability:
Sometimes, you simply want to concentrate on important cases without getting distracted by the unnecessary calls. Though every call is important, it is not possible to remain available to handle them, especially during the busy sessions. In these instances, an answering service can prove highly effective. It remains available around the clock to take down the messages and relay to them. You can choose to call back immediately or schedule a call for a later time depending on the nature of calls.
Prefer Live Answering of Every Call:
The callers often hate it when their important calls are routed to automated answering machines. This can turn them off and take away from your business. However, if you respond quickly, you can save and earn a lot of potential leads. At the same time, a live lawyer answering service can delight them when they need a professional and friendly time on the other side of the phone line. This is the best way to create the right first impressions.
Prefer Accessibility:
Apart from 24/7 availability, the answering service should also offer easy accessibility through a centralized portal. You might not have ample time to check every message in your office computer. Hence, you should prefer services that allow checking messages through emails, app, or text.
Prefer Efficient Call Relaying:
On busy days when you have some significant cases in the court, your team remains busy too. It is not possible to answer every call. Here, you need an efficient answering support to handle any spikes in the calls without disturbing the staff. They know how and which calls should be relayed to on-call persons. If there are calls asking for basic queries, these agents can easily become a point of contact and provide solutions to the callers.
Prefer Prompt and Personalized Services:
Mostly, when customers need legal services, they may not want to look around for every available attorney. Rather, they would prefer hiring the lawyer who answers their questions promptly in a professional time. If you give them your immediate attention, they can bring a lot of business for you.
So, follow these tips and make the most of your answering services.
Resource Box: If you are looking for Small Business Phone Answering Service, the author of this article suggests Sunshine Communication Services.