Travelling on the national highways often times becomes a lot hectic if there is no proper way of navigation. Considering these challenges along with the motive of Digital India, the National Highways Authority of India launched their very first highway utility application, Sukhad Yatra for promising a smoother commuter experience for the highway users.
The final version of the application was launched on March 07th 2018 by the honourable Union Minister of Road Transport and Highways, Mr Nitin Gadkari in New Delhi. This application is expected to help commuters navigate their way through the National Highways and track the utilities that one might need while travelling. It has been very well perceived by the audience and has already crossed 50,000 downloads with a rating of 4.0 in the Google Play Store.
The application was developed by Com Vision (India) Pvt. Ltd. with a vision to integrate the best features that a commuter would require while on the highways. The user experience is very simple and with clear fonts to ensure that every person from any age group can easily operate the application without any kind of hassle. It has seven distinct features that help in making a commuter’s journey effortless and safe.
Apart from the two features that help in locating the toll booths, namely the Toll Plaza Enroute and Nearby Toll Plazas, the main striking feature that most of the users are fawning over is the “Report an Issue” feature. This is an initiative to better the overall infrastructure and development of the national highways in India with the aid of the data provided by the commuters themselves.
Any kind of issue, be it the lack of proper roads or even inadequate behaviour from the toll booth operators, the commuters can register any of their grievances in the “Report an Issue” segment and the authorities will look into the matter and ensure the necessary resolution for the complaint. This has been a great addition because it helps in locating the inferior problems that the authorities are sometimes not even aware of. National Highways Authority of India is continuously working on ensuring that the application is kept up to date with the best features for a smoother and safer commute.
The progress of the registered complaint can be tracked in the “Report Summary” section. This encloses all the step by step updates regarding the upgrades that the issue has been treated with. NHAI has even introduced a 24-hour toll-free helpline number for the national highways – 1033. Commuters can seek help or even call in case of any kind of emergencies that they are faced with while on the national highways.
The Sukhad Yatra application has effectively improved the overall experience of the commuters. Not just that, the “Nearby” feature has helped the highway users track the nearest restaurants, rest stops and even hospitals during their journey. This highway utility application is transforming the way the highway users are planning and executing their trips on the national highways. It is simultaneously promoting transparency and efficiency as well.
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